Where is my order? 

Please allow up to 3 business days processing time for all orders before they're dispatched. If you've ordered a pre-order item it can take anywhere from 1-4 weeks to arrive but you will be updated on the delivery time. As soon as  your order has been dispatched you will be notified. 

Do you offer refunds?

We don't offer refunds but we do offer store credit. If you'd like to return your item please make sure it's in the original condition and packaging. If the item has any stains or odours it will not be accepted.

How long do pre-order items take?

When items are out of stock they're marked as a pre-order item which means it's in the process of being re-stocked. Pre-order items can take anywhere from 1-4 weeks but our aim is to get the item to you as soon as possible. If there are any delays you will be notified.

I haven't received my order and it's been lost by the delivery company, can I get a refund?

Once a parcel has been passed on to the delivery company all responsibilities are then with them. Please contact them directly for more information on the missing parcel.

Are the sizes of the items accurate?

All our items are true to size and have amazing stretch. If unsure about sizing please contact us at contact@meliko.co.uk


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